At Sulan.nl, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our refund policy outlines how you can return items and request a refund.
1. Eligibility for Refunds
- To be eligible for a refund, items must be unused, in their original condition, and in the original packaging.
2. Time Frame
- You have 30 days from the date of purchase to request a return.
3. Condition of Items
- Products should be returned in a resalable condition. If you receive a defective or damaged item, please contact us immediately for assistance.
4. Process for Returns
- To initiate a return, please get in touch with our customer service at sulan.nl@outlook.com
- or call us at +316 22612878. We will provide you with a return authorization number and detailed instructions for returning your item.
5. Refund Method
- Refunds will be processed to your original payment method within 7-10 business days after we receive the returned item.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect. In those cases, we will cover the return shipping.
7. Exclusions
- The following items are not eligible for refunds:
- Sale items
- Opened or used products
8. Customer Service Contact
- For any questions or concerns about our refund policy, please contact us at sulan.nl@outlook.com or call us at +316 22612878
Thank you for choosing Sulan.nl! We appreciate your business and look forward to serving you again.
